Shipping Policy – Zullila LLC

At Zullila LLC, customer satisfaction is our priority. Since we partner with CJ Dropshipping to fulfill orders, all returns and refunds must follow their guidelines. Please read below to understand how we handle returns.

1. Return Eligibility

  • You may request a return within 14 days of delivery.

  • Items must be unused, unworn, and in their original packaging.

  • Proof of purchase (order confirmation email or receipt) is required.

2. Non-Returnable Items

  • Personalized or custom-made jewelry.

  • Clearance or final sale items.

  • Gift cards.

3. Refunds

  • Once your return request is approved and processed through CJ Dropshipping, refunds will be issued to your original payment method within 7–10 business days.

  • Shipping fees are non-refundable.

4. Exchanges

We accept exchanges for items that arrive defective, damaged, or incorrect. Please contact us within 7 days of delivery for assistance.

5. How to Start a Return

  1. Contact us at zullysegovia305@gmail.com with your order details and reason for return.

  2. We will review your request and provide you with the correct CJ Dropshipping return instructions.

  3. Please do not send items back to our office or the manufacturer directly. Unauthorized returns will not be accepted.

6. Return Shipping

  • Customers are responsible for return shipping costs, unless the item is defective or incorrect.

  • We recommend using a trackable shipping method.

7. Contact Us

If you have questions about returns or refunds, reach out to us at:
📧 zullysegovia305@gmail.com
📱 +1 (305) 965-1132