Return & Refund Policy – Zullila LLC

We want you to love your purchase from Zullila LLC. If for any reason you are not fully satisfied, we’re here to help.

1. Return Eligibility

  • You may return items within 14 days of delivery.

  • Items must be unused, unworn, and in original packaging.

  • Proof of purchase (order confirmation email or receipt) is required.

2. Non-Returnable Items

  • Personalized or custom-made jewelry.

  • Items purchased on clearance or final sale.

  • Gift cards.

3. Refunds

  • Once we receive and inspect your return, we’ll notify you by email.

  • Approved refunds will be issued to your original payment method within 7–10 business days.

  • Shipping fees are non-refundable.

4. Exchanges

We accept exchanges for defective or damaged items. If you need to exchange an item, contact us within 7 days of delivery.

5. Shipping Your Return

  • Customers are responsible for return shipping costs, unless the item is defective or incorrect.

  • Please use a trackable shipping service to ensure your return reaches us.

6. Contact Us

For return or refund requests, email us at:
📧 zullysegovia305@gmail.com
📱 +1 (305) 965-1132